Shipping policy
Shipping Policy
Last Updated: July 29, 2026
Thank you for shopping with Nomi Bag, a brand owned and operated by Ellenoi LLC.
We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.
Order Processing
All orders are processed within 1–3 business days (Monday through Friday, excluding holidays).
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.
During periods of high demand, holidays, or promotional events, processing times may be slightly longer.
Shipping Times
Estimated delivery times begin after your order has been processed.
United States
- Standard Shipping: 5–10 business days
- Expedited Shipping (if available): 2–5 business days
Canada
- Standard Shipping: 7–14 business days
International Orders
- Standard International Shipping: 7–21 business days
Please note that delivery times are estimates and may vary depending on customs processing, carrier delays, weather conditions, or other circumstances beyond our control.
Shipping Rates
Shipping costs are calculated at checkout based on your shipping destination and selected shipping method.
From time to time, Nomi Bag may offer free shipping promotions. Any applicable free shipping offers will be clearly displayed on our website.
Order Tracking
Once your order has shipped, you will receive an email with your tracking number.
Tracking information may take 24–48 hours to become active after the shipping confirmation email has been sent.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If an incorrect address is entered, please contact us immediately at thenomibag@gmail.com.
If your order has not yet been shipped, we will do our best to update the address.
Once an order has been shipped, we cannot guarantee that address changes can be made.
Lost or Stolen Packages
Nomi Bag is not responsible for packages that are confirmed as delivered by the shipping carrier but are lost or stolen after delivery.
If your package appears to be missing, we recommend:
- Checking around your delivery location.
- Asking household members or neighbors.
- Contacting the shipping carrier directly.
- Contacting us if you need additional assistance.
Delayed Deliveries
While we strive to deliver orders within the estimated timeframe, shipping delays may occur due to:
- Weather conditions
- Carrier delays
- Customs inspections
- Natural disasters
- High shipping volumes
- Other unforeseen circumstances
We appreciate your patience and understanding.
International Duties & Taxes
International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their local government.
These fees are not included in the purchase price or shipping cost unless otherwise stated.
Damaged or Incorrect Orders
Please inspect your order upon delivery.
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery at:
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
We will review your request and work to resolve the issue as quickly as possible.
Returns
We proudly offer a 90-Day Return Policy.
If you are not completely satisfied with your purchase, you may request a return within 90 days of receiving your order.
Please review our Return & Refund Policy for complete details regarding return eligibility and refund processing.
Contact Us
If you have any questions regarding shipping or your order, please contact us.
Ellenoi LLC
Doing Business As: Nomi Bag
Email: thenomibag@gmail.com
Phone: +1 (561) 720-4239
Business Address:
1317 Edgewater Dr, Unit 281
Orlando, FL 32804
United States
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)